C-Suite wisdom: The qualities top performers have

March 3, 2022
3 min
DA Ledger

Want to know what C-level execs think the qualities top performers have? I wrote down their thoughts at an executive roundtable several years ago, in order to reflect on where the gaps where in my performance and where my strengths were. I'm going to share them with you here.

While this list doesn’t cover your Salesforce career specifically, it is a phenomenal framework that I reference as I go about my work.

  1. They are and thoughtful beyond their function - it’s how they learn/grow. There is no substitute for this.
  2. Deliver accurate and complete work the first time. Do not confuse accuracy with precision. Answer all relevant questions the first time. See the forest from the trees.
  3. Be a professional simplifier, not a competent complexifier.
  4. They foresee problems, don’t just discover them as they happen. In fact, they propose solutions, and don’t just make it their manager’s or someone else’s problem.
  5. They combat inertia - there are always reasons why change will be hard. They recognize that change is needed.
  6. They question WHY? Then radically simplify. They do not suffer in silence.
  7. They take ownership, which is above accountability. Accountability is making sure you don’t fail. Ownership is making sure the team doesn’t fail. They help others, proactively, energetically, fully engaged.
  8. They empathize. “Is the experience we are giving others what we would expect?”
  9. They think 10x: will it work at 10x without more people, manual processes?
  10. They do what they’ll say they’ll do, setting realistic expectations, and renegotiating if needed (things happen). But they don’t miss deadlines without telling people, or surprise them at the last minute.
  11. If they’re a manager, they give real feedback. If you don’t tell someone where they stand, you rob them of their career.

Overall, these are solid qualities to have or to strive for. I think they highlight what a good businessperson being is, which should be the goal of any Salesforce professional - i.e., you’re not just a “button pusher” like what some people might say, but you are a business person who cares about your work and is accountable on a personal level as well.

Again, you can expand these bullet points past your immediate Salesforce career. It’s an excellent framework from which you can continually improve upon and ultimately form a foundation of personal growth, which eventually will serve you well in your Salesforce career.

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