Hate your Salesforce users?

Do you hate your Salesforce users?

On a recent Reddit thread, someone asked the forum this question.

• 1000 users think it's the Salesforce person's job to serve them (s/he thinks the end users are children)
• They only care about their department and not others
• These users need things immediately, and are characterized as the people that "make a deliberate mess at a restaurant because 'it's their job to clean it up'"

I've taken the top response in this thread and added a few of my thoughts to it.

Here's how you navigate it, at the 30,000 foot level.

1. It's your responsibility to stop this relationship dynamic, not the end users'. They'll exploit you forever if they can.
2. Find a workflow that works for you and your team (waterfall, agile, hybrid, kanban). Then, communicate it to your end users how it will work. Personally, I like kanban.
3. If it's not a ticket, it doesn't exist.
4. Your current and next sprint will always have work. So, any new request goes to the backlog. You'll get your item when there's time.
5. Only refine the requirement once the ticket is assigned to a sprint.
6. Ask questions on the ticket that you anticipate will reduce the back-and-forth between your stakeholders and your team. Our friends at Culminate have some example questions you can steal.
7. Don't be scared of C-level execs. They're humans too.
8. "When everything is urgent, nothing is."

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