Do you hate your Salesforce users?
On a recent Reddit thread, someone asked the forum this question.
- 1000 users think it's the Salesforce person's job to serve them (s/he thinks the end users are children)
- They only care about their department and not others
- These users need things immediately, and are characterized as the people that "make a deliberate mess at a restaurant because 'it's their job to clean it up'"
I've taken the top response in this thread and added a few of my thoughts to it.
Here's how you navigate it, at the 30,000 foot level.
- It's your responsibility to stop this relationship dynamic, not the end users'. They'll exploit you forever if they can.
- Find a workflow that works for you and your team (waterfall, agile, hybrid, kanban). Then, communicate it to your end users how it will work. Personally, I like kanban.
- If it's not a ticket, it doesn't exist.
- Your current and next sprint will always have work. So, any new request goes to the backlog. You'll get your item when there's time.
- Only refine the requirement once the ticket is assigned to a sprint.
- Ask questions on the ticket that you anticipate will reduce the back-and-forth between your stakeholders and your team. Our friends at Culminate have some example questions you can steal.
- Don't be scared of C-level execs. They're humans too.
- "When everything is urgent, nothing is."