What to do in your first 90 days

March 3, 2022
DA Ledger

🛫 What’s your 90 day plan?

The inspiration for this post comes from this SFXD Discord post.

Starting a junior admin job on Monday. Looking to freshen up on some topics this week to be better prepared. Any recommendations someone could give me if they could redo their first week/month as an admin?
Instead of thinking about the first week, let's think about the first 3 months

What’s the biggest hurdle we face when joining a new company? We want to prove ourselves, but we don’t have the information to do it. We’re newbies. Let’s take advantage of this status in our first 90 days.

Depending on the type of company you join, you might have to reduce the amount of days to execute your plan. For example, if you’re joining a small startup (< 100 people), halve it to 45 days. At a more established company, you’ll be working with more defined processes, so it’ll be some time before you actually see your first feature in prod.

Assuming you don’t have fires to fight immediately, here’s what I’d recommend you do in your first 90 days at your new company:

0 - 30

Goal: Retain all the surface level info you can on CRM processes, how the team works, and what they (and now you) are responsible for

Meet and greets

  • 1:1s: your immediate team members (admins, devs, QA, architects, BSAs, skip-level manager)
  • What’s the biggest challenge facing the team right now? In 6 months?
  • How do our stakeholders view Salesforce as a platform? How do they view the team?
  • Who are other people I should meet with?

Manager time

  • What does your definition of success look like in my first 90 days?
  • How do we get code and config from development to deploy?
  • What’s the process around off-cycle deploys? How onerous is it to do?
  • What’s the intake process? How does the team action on bugs?
  • How does the team prioritize work?
  • How do you maintain a healthy backlog?
  • Who has the last say in design decisions?
  • How do you envision the team looking in a year?
  • How do you measure success in the role? How does your manager measure your success?

Learn the business & how Salesforce plays a part in it

  • How does the company make its money?
  • Where does Salesforce play a role? When you understand this, you understand how to impact the business
  • What systems does Salesforce touch? What systems does it ingest information from?
  • How do we monitor our instance?
  • How’s the data model? How many process builders/flows/workflow rules?
  • What’s the Apex footprint?
  • Where’s the documentation for the critical business processes? If there’s no documentation, your managers and teammates are your new best friends
  • Get your IDE set up so you can easily search through the org

Customer cosplay

  • What do your internal customers use Salesforce for? Your external ones? Try walking a mile in their shoes
  • Where’s the room for improvement? Was it hard for you to use Salesforce?
  • Always keep in mind how Salesforce ties to the business

30 - 60

Goal: Go one level deeper in your learning and set yourself up for that easy home-run

Meet and greets

  • 1:1s, continued: meet with the people your team recommended to meet with. In addition, reach out to your stakeholders in engineering (data, integrations), sales, service, marketing, legal, HR, etc.
  • Common and differing views: is there any common ground that all the people you just met with share?
  • The deliverables tell a story: Read through the tickets your immediate team recently delivered and see how the sausage is made. Is there a clear user story? Acceptance criteria? Did the story move to the comments? Is there even a story to begin with?! Are there lots of bugs? Is there a QA function? Are they staffed?

Manager, how can I help?

  • How am I doing? What do I start/stop/continue doing?
  • What concerns do you have about me in the role?
  • What high impact, low effort projects can I work on?

High impact, low effort projects

  • What’s something I can deliver in a sprint or two and will let my stakeholders know I’m not playing around?
  • Is this deliverable currently not owned by anyone? It’s low hanging fruit
  • Did you underestimate how long it would take? Break it up into different cards and get rapid feedback from your manager

Face-time with your users

  • Find the super users of the system and learn their pain points. It might sound different than what the other people are telling you 😯
  • Don’t judge how they work around the system, you’re there to listen
  • “What do you like about using Salesforce? What do you hate about it? Please explain”
  • If there are up-to-date recordings of your users using Salesforce, then watch those!

60 - 90

Goal: deliver a quick win and find your specialty for the next few months

Get the win, build the trust

  • It doesn’t have to be the most complex feature in the world. It could be a pesky bug or a feature that makes your customers’ or your teammates’ lives easier
  • Important: make sure you fully understand the business context before updating anything
  • Get feedback from your team, QA, business partners before the change is made

Build the trust, shape the future

  • What are some things I could implement that would change the business for the better? Examples: Process Builder consolidation, trigger frameworks, better user experience
  • I don’t know the history of how “X” feature came to be, but what if we changed it so that it did “Y” instead? (leaning on the newb card here)

Get actionable feedback

  • Meet with your manager: How am I ramping up? What am I doing that’s working/not working? What can I help with now?
  • Check in with your teammates: How is it working with me? How do our working styles complement/conflict?

Pave the way to success with your manager

  • Let’s talk careers: What does it mean to be a top performer in my current role?
  • What part of the platform should I focus on in the coming months?
  • What is concerning you the part of the platform you want me to focus on?

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